HI Guys,
I would like to tell you all about my experience with this Mazda dealership.
On my first 1000km service i left the dealership (First mistake) and went to the shops, on my way back I spotted my car getting thrashed down the street (Back dropped, black smoke from exhausts) my car clearly just got red-lined by someone other than myself with only 1000kms on it. I was extremely pissed. I went to the dealership, asked the service manager where my car was, he replied "I dont know", I ran back up to the street and waited for the guy to come back with my car, after 15minutes, the manager came back and told me my car was in the wash bay (Used a seperate entrance) and had been for the last 15 minutes (I was like
, especially when I told them the car was not to be washed) I didnt say anything at the time, just got in my car and left.
On the first 10 000km service took the car back to the same dealership (Second mistake) and told them no one is test driving the car except for myself as last time I saw someone driving my car irratically "She denied and said, no way one of my guys would do that", I was like bullshit saw it with my own eyes, and then she came back with "No can do, my guy will be driving it but you can go with him", I was like
but just went with it. I stayed at the service centre the whole time and saw a bunch of crap. One thing I saw was, a worker take a new mazda on a test drive but He left the fuel door open, and the cap on the roof and drove off, leaving the cap on the floor for me to pick up and the fuel door still open and kept driving, I was like
!!.
I went on the test drive with the mechanic and although he didnt drive my car hard like last time he drove it on gravel and was swerving around like he was warming up the tyres on V8 supercars, I asked him what are you doing, I dont want stone chips, He came back with "I was checking for rattles" (I never complained of any rattles).
We went back to the dealership, I paid the $300 and left, promising myself never to return to that dealership.
I recieved a survery a couple of days later which i scored them 0 in everything and said I wont be retuning and this is why blah blah, still no reply and it has been months.
If you could please tell me where you take your car and how your experience was that'd be great as i want to find a new dealership to take my car, also If you can tell me a similar or worse story to mine i'd like to hear it. If anyone would like to know which dealership feel free to PM me because I would definately not be taking my car there.
Thanks all if you took the time to read, apprecaite it.