Dealer Review Thread

[Jmac]

Hi Guys,

I have decided to create this thread to review your positive dealer experiences, this thread should be a great resource for members not currently happy with their dealership find a new place for their pride and joy to be worked on.

Lets reward the good dealers with our service rather than bag the bad ones!

Please use the following template for review and try to keep off topic posts to a minimum so that information is easily accessible for all members.

If you have any suggestions for extra fields to be added to the form please let me know!

State:
Dealer:
Service interval: (10k, 20k etc)
Date: dd/mm/yy
Price: $xxx.xx
Service rating: /10
Value: /10
Overall: /10

[Jmac]

State: NSW
Dealer: Liverpool
Service interval: 40k
Date: Last month sometime :S
Price: TBA
Service rating: 7/10
Value: 6/10
Overall: 6/10

[Team Green]

State: NSW
Dealer: Tom Kerr West Ryde
Service interval: 10k
Date: 02-07-09
Price: $146
Service rating: 8/10
Value: 9/10
Overall: 8/10

[Taz]

State: VIC
Dealer: Garry & Warren Smith Mazda, Mulgrave
Service interval: 30k
Date: August 2009
Price: $239, supplied with my own oil
Service rating: 8/10
Value: 7/10
Overall: 7/10

[PostmanDan]

State: QLD
Dealer: South City Mazda
Service interval: 1,000km
Date: 28/09/2009
Price: $102.00 (Oil + Filter - RX-8 Mineral Oil, recommended by them for run-in)
Service rating: 7/10 - Did not follow one of my directions (do not wash, means exactly that)
Value: 8/10
Overall: 7/10

[240MPS]

State: QLD
Dealer: Grand Prix Mazda Aspley
Service interval: ( 20k )
Date: 12/06/2009
Price: $292.96
Service rating: 9/10
Value: 7/10
Overall: 8/10

State: QLD
Dealer: Allstar Tuning Systems
Service interval: ( Every 5000k's in between the normal services )
Date: 01/09/2009
Price: $301.14 That also included the Dyno.
Service rating: 9/10
Value: 7/10
Overall: 9/10

[kmh001]

State:NSW
Dealer: Dwyers Wollongong
Service interval: (100,000 km)
Date: April 09
Price: $179, supplied my own oil
Service rating: 9/10
Value: 9/10
Overall: 9/10

[shakespeare]

State: WA
Dealer: Wood Bros Mazda
Service interval: 50,000km
Date: 12th August 2009
Price: $255.57 supplied own oil
Service rating: 9/10
Value: 9/10
Overall: 9/10
____________

[nath]

State: ACT
Dealer: Rolfe Mazda Belconnen
Service interval: 30,000km
Date: 7th Dec 2009
Price: $256
Service rating: 9/10
Value: 8/10
Overall: 8/10

[Jmac]

State: NSW
Dealer: Tom Kerr @ Ryde
Service interval: 50k
Date: 15/12/2009
Price: $414 - Inc loan car, rotation and balance.
Service rating: 9/10
Value: 8/10
Overall: 9/10

First service with these guys, VERY happy and will definitely be going back.
Slight hiccup with some warranty work but it will be going back in the new year for fix up - not their fault.

[Sabrelli]

State: NSW
Dealer: McGrath Liverpool
Service interval: 10K
Date: 04/1/2010
Price: $271 -, rotation and balance. Supplied own Oil
Service rating: 6/10
Value: 5/10
Overall: 5.5/10

As usual, nothing special from these guys.
They told me they vacuumed my car. Had a look and i couldnt tell, the rear seats had marks on the leather and had dirt in some places. Certainly wasnt caused by me as i dont use the rear seats much.

Got charged $32 in Misc...


Mentioned how the air con has this stale smell for the past 4 months..esp during the hotter weather. and of course they didnt smell anything which was not considered normal.

[Sabrelli]

Just an update on the above.

I got a call from Mazda asking for my feedback on my recent service at Mcgraths Livo.

I told them my gripes and the nice lady told me she will speak to the manager and get back to me. She called back 30min later and offered a free exterior/interior detail.

I was grateful that they were willing to do that and politely said thanks but no thanks.

During my 1,000 and 10,000 services, I specifically requested not to have my car washed so there was no way I was gonna let them touch my car!

But thumbs up to their customer service team

[Hobi]

State: VIC
Dealer: Penfold Mazda @ Hawthorn
Service interval: 50k
Date: January 2010
Price: $178 - Included loan car and wheel rotation.
Service rating: 9.5/10
Value: 10/10
Overall: 9.5/10

The boys at Penfold look after me (I have bought 3 cars from them in the last 5 years). Manager there knows I am particular about the car, so makes sure it all gets sorted to my liking.

Really good at explaining if things need to be done, and provide options.

[shakespeare]

State: WA
Dealer: Wood Bros Mazda
Service interval: 60,000km
Date: 15th February 2010
Price: $349 supplied own oil
Service rating: 10/10
Value: 9/10
Overall: 9/10

Faults were identified with VVT actuator and Belt tensioner pulley - parts ordered, take back in on 22/2/10 to fix.

[PostmanDan]

State: QLD
Dealer: South City Mazda
Service interval: 10,000km
Date: 15 March 2010
Price: $228
Service rating: 9/10
Value: 8/10
Overall: 8.5/10

An oil change was to be completed as part of the service. Was informed by the Service Manager, that he recommended RX-8 Oil be put in, as its 100% Mineral, and better for "wear in" under 10,000km (Vehicle has only 6,700km on the clock). Oil change was not done, and a follow up oil change was completed today.

The Group Service Manager contacted me and appologised. I will give the opportunity for the next service 20,000km to be completed by them.

Very impressed with the way he handled it. Thus, I've amended the service rating.

[PerthMPS]

WA
Melville Mazda
Service interval: 20k
Date: 26/8/09
Price: $402.45
Service rating: 7/10
Value: 4/10
Overall: 6/10

note this was for the cx9. Old date too I know but it may help someone. Silver trims were replaced under wty . So expensive. $20 for oil disposal, sundry service products ( like is that for?)

[tigamica350]

Hi there here are the last couple of services I have had done:

State: NSW
Dealer: Central Coast Mazda
Service interval: 60k
Date: 25/06/09
Price: $397.90
Service rating: 9/10
Value: 6/10
Overall: 7.5/10


State: NSW
Dealer: Central Coast Mazda
Service interval: 70k
Date: 17/09/09
Price: $283.00
Service rating: 9/10
Value: 6/10
Overall: 7.5/10

State: NSW
Dealer: Central Coast Mazda
Service interval: 80k
Date: 23/02/10
Price: $476.86
Service rating: 9/10
Value: 5/10
Overall: 7/10

WOW expensive???

State: NSW
Dealer: Central Coast Mazda
Service interval: 90k
Date: 17/05/10
Price: $297.65
Service rating: 9/10
Value: 6/10
Overall: 7.5/10


Overall Central Coast MAZDA aren't too bad.

Although under warranty they have replaced the rear shocks, #4 engine mount (@70923klm), Front RH and LH shocks, both front bump stops, NSF thrust bearing (@85515klm), and now the NSF spring (@90240klm) they have been chasing this knock in the front end for a while. Also they did take three goes at fixing my wife's 2009 MX5 with a gearbox leak.

All up they could be a lot worse, but they definitely could do a lot better with their excess for their courtesy cars................... $2000, come on, that is just ridiculous. That's a good way of ensuring no-one wants to use that "service".

P.S sorry Dan for not reading fully content of this thread before I posted before.

[limenko]

State: NSW
Dealer: Eurocars Mazda
Service interval: 10k
Date: 17/06/10
Price: $300.20 (including $22.25 for touch up paint)
Service rating: 8/10
Value: 4/10
Overall: 6/10

[PerthMPS]

State:WA
Dealer:Melville Mazda
Service interval: 10k (6100 on clock but one year old)
Date: 26/07/10
Price: $287.00
Service rating: 8/10
Value: 5/10
Overall: 7/10

MPS3 this time. Was one of the better ones this morning, waited for it, read their paper, drank their cofee, used their internet and they took less time than originally planned. (1.5hrs) had a chat about the time interval for services (as I dont do many kms), they didnt wash it as thats what I requested, and also they didn't put their silly " your next service is due" sticker on my front window tint. The only thing I still struggle with is the actual costs. Came back in writing with 5000km interval serviccing at $179 (oil change) so damn expensive, need to learn it myself.Will be interesting to see what Parkland Mazdas new 26 bay workshop is like when it opens.

BTW Parkland quoted $30 more for this same service.