Mazda Dealership Woes

[anaesthetics]

I took my car down to the local Mazda Dealership today to get them to give me a pricing on my 6 MPS which they did, but then they mentioned the clutch is notchy and makes a click, click sound. At that I'm slightly puzzled and figured it must just be the fact its a hard clutch, so I said "they do have a hard clutch" to which I got a reply "Nah, this needs to be replaced, its been driven hard and worn a groove into the clutch." Now note that they had taken it into the service section during the valuation, Anyway I just said ok whatever, got back in my car and drove out, and sure enough the clutch now makes an audible click noise and squeaks. The clicking subsided after about 10 minutes, but I am left with a squeak (I'm guessing a spring)

Take it back and ask the manager and service department guy what did you do to the clutch, to which I get "I don't know what you're trying to imply. It was doing that the whole time, we didn't do anything to it basically you can either pay us to fix it or go away, we've done you a favour in the pricing evaluation we gave you". I have to wonder, if they didn't do anything to it why did they need to put it in the service section? I'm pretty furious about this, all I wanted to know what the value of the car would be for them to buy it and they've stuffed up the clutch and try to pass it off as I'm blaming them for nothing.

[DISIMS3]

I'm not sure how a clicking sound or squeak equates to a groove worn into the clutch? It's also very strange that this has only occured after they have driven the car.
Was it the service or sales department that drove it / gave you the pricing evaluation?

Give Mazda customer service a call so. They will log a contact in their system so your concern is on record.

How many kms have you done?
Is the car still in Warranty?

[Doc]

This is why mazda have never seen my car

Im sorry to hear this..

I wish I could offer some better advice..

Doc

[anaesthetics]

My rant was more a vent than anything doc I have had the car 2 weeks and its done 53000kms. It was the dealership manager that drove the car and gave the price evaluation. I'm not sure exactly what the service team did. The car is still in statutory warranty so that may be an option. So far though my dealing with dealerships has been one drama after another, which you kind of expect in a way but the way they treat you as if you don't know anything about the car you drive is pretty insulting. Does anyone have any recommendations for honest good mechanics/places that deal with Mazdas in WA?

[shakespeare]

Hey mate, I've used Wood Bros and found them ok, but the service manager can be a bit of a Nazi with warranty claims! Doug_MPS6 uses Melville Mazda, who used to do all the work on my SP23 and 6 Classic, they were great then and still great according to Doug. Some of the other guys have had good dealings with Parkland, had a bad experience with a sales guy there about 10 years ago so I've never gone back!

Hope this helps you a bit, I've got no idea what the clicking noise is, but does the clutch behave normally? (normal for a 6MPS!) does it slip? It may be as you said something simple.
Good luck
Chris

[foxy]

Dealerships can get anyone wound up. I would definitely get another service manager to have a look first.

[PerthMPS]

Just had my cx9 serviced at Melville today. I wish that the dealerships SOR would get dcent sized workshps

[Cton]

i know Mazda wont be servicing my car.
I dont want a 2nd year apprentice mechanic F-ing wih my pride and joy.....

[SarcasticOne]

i know Mazda wont be servicing my car.
I dont want a 2nd year apprentice mechanic F-ing wih my pride and joy.....

This is why mazda have never seen my car

Im sorry to hear this..

I wish I could offer some better advice..

Doc

who do you guys get to service your car(s)?

[Jmac]

Good luck with not ever having an apprentice touch your car unless you do every service yourself. We all have to learn somewhere and they don't learn from just watching. I'd reccomend reading the dealer review thread, finding someone realiable and staying with them.. Weather it's Mazda or another service centre. I've had some very good experiences with Tom kerr Mazda here in Sydney.