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Thread: Dealer Review Thread

  1. #1
    Join Date
    Nov 2008
    Location
    North side, Vic
    Age
    37
    Posts
    6,745

    Default Dealer Review Thread

    Hi Guys,

    I have decided to create this thread to review your positive dealer experiences, this thread should be a great resource for members not currently happy with their dealership find a new place for their pride and joy to be worked on.

    ANY POSTS NOT REVIEWING WITH TEMPLATE WILL BE REMOVED.
    If you have a query regarding a dealership etc please start a new thread.


    Lets reward the good dealers with our service rather than bag the bad ones!

    Please use the following template for review.

    If you have any suggestions for extra fields to be added to the form please let me know!

    State:
    Dealer:
    Service interval: (10k, 20k etc)
    Date: dd/mm/yy
    Price: $xxx.xx
    Service rating: /10
    Value: /10
    Overall: /10
    Last edited by Jmac; 01-05-2012 at 04:25 PM.
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  2. #2
    Join Date
    Nov 2008
    Location
    North side, Vic
    Age
    37
    Posts
    6,745

    Default

    State: NSW
    Dealer: Liverpool
    Service interval: 40k
    Date: Last month sometime :S
    Price: TBA
    Service rating: 7/10
    Value: 6/10
    Overall: 6/10

  3. #3

    Default

    State: NSW
    Dealer: Tom Kerr West Ryde
    Service interval: 10k
    Date: 02-07-09
    Price: $146
    Service rating: 8/10
    Value: 9/10
    Overall: 8/10

  4. #4
    Join Date
    Nov 2008
    Location
    Melbourne
    Age
    42
    Posts
    80

    Default

    State: VIC
    Dealer: Garry & Warren Smith Mazda, Mulgrave
    Service interval: 30k
    Date: August 2009
    Price: $239, supplied with my own oil
    Service rating: 8/10
    Value: 7/10
    Overall: 7/10

  5. #5
    Join Date
    Dec 2008
    Location
    Coorparoo, Brisbane
    Age
    43
    Posts
    3,771

    Default

    State: QLD
    Dealer: South City Mazda
    Service interval: 1,000km
    Date: 28/09/2009
    Price: $102.00 (Oil + Filter - RX-8 Mineral Oil, recommended by them for run-in)
    Service rating: 7/10 - Did not follow one of my directions (do not wash, means exactly that)
    Value: 8/10
    Overall: 7/10

  6. #6
    Join Date
    Jun 2009
    Age
    59
    Posts
    8,042

    Default

    State: QLD
    Dealer: Grand Prix Mazda Aspley
    Service interval: ( 20k )
    Date: 12/06/2009
    Price: $292.96
    Service rating: 9/10
    Value: 7/10
    Overall: 8/10


    State: QLD
    Dealer: Allstar Tuning Systems
    Service interval: ( Every 5000k's in between the normal services )
    Date: 01/09/2009
    Price: $301.14 That also included the Dyno.
    Service rating: 9/10
    Value: 7/10
    Overall: 9/10


  7. #7

    Default

    State:NSW
    Dealer: Dwyers Wollongong
    Service interval: (100,000 km)
    Date: April 09
    Price: $179, supplied my own oil
    Service rating: 9/10
    Value: 9/10
    Overall: 9/10

  8. #8
    Join Date
    Jan 2009
    Location
    Perth, WA
    Age
    52
    Posts
    6,388

    Default

    State: WA
    Dealer: Wood Bros Mazda
    Service interval: 50,000km
    Date: 12th August 2009
    Price: $255.57 supplied own oil
    Service rating: 9/10
    Value: 9/10
    Overall: 9/10
    ____________

  9. #9

    Default

    State: ACT
    Dealer: Rolfe Mazda Belconnen
    Service interval: 30,000km
    Date: 7th Dec 2009
    Price: $256
    Service rating: 9/10
    Value: 8/10
    Overall: 8/10

  10. #10
    Join Date
    Nov 2008
    Location
    North side, Vic
    Age
    37
    Posts
    6,745

    Default

    State: NSW
    Dealer: Tom Kerr @ Ryde
    Service interval: 50k
    Date: 15/12/2009
    Price: $414 - Inc loan car, rotation and balance.
    Service rating: 9/10
    Value: 8/10
    Overall: 9/10

    First service with these guys, VERY happy and will definitely be going back.
    Slight hiccup with some warranty work but it will be going back in the new year for fix up - not their fault.

  11. #11

    Default

    State: NSW
    Dealer: McGrath Liverpool
    Service interval: 10K
    Date: 04/1/2010
    Price: $271 -, rotation and balance. Supplied own Oil
    Service rating: 6/10
    Value: 5/10
    Overall: 5.5/10

    As usual, nothing special from these guys.
    They told me they vacuumed my car. Had a look and i couldnt tell, the rear seats had marks on the leather and had dirt in some places. Certainly wasnt caused by me as i dont use the rear seats much.

    Got charged $32 in Misc...


    Mentioned how the air con has this stale smell for the past 4 months..esp during the hotter weather. and of course they didnt smell anything which was not considered normal.
    Last edited by SlowMPS; 04-01-2010 at 12:37 PM.

  12. #12

    Default

    Just an update on the above.

    I got a call from Mazda asking for my feedback on my recent service at Mcgraths Livo.

    I told them my gripes and the nice lady told me she will speak to the manager and get back to me. She called back 30min later and offered a free exterior/interior detail.

    I was grateful that they were willing to do that and politely said thanks but no thanks.

    During my 1,000 and 10,000 services, I specifically requested not to have my car washed so there was no way I was gonna let them touch my car!

    But thumbs up to their customer service team
    Last edited by SlowMPS; 08-01-2010 at 03:26 PM.

  13. #13

    Default

    State: VIC
    Dealer: Penfold Mazda @ Hawthorn
    Service interval: 50k
    Date: January 2010
    Price: $178 - Included loan car and wheel rotation.
    Service rating: 9.5/10
    Value: 10/10
    Overall: 9.5/10

    The boys at Penfold look after me (I have bought 3 cars from them in the last 5 years). Manager there knows I am particular about the car, so makes sure it all gets sorted to my liking.

    Really good at explaining if things need to be done, and provide options.

  14. #14
    Join Date
    Jan 2009
    Location
    Perth, WA
    Age
    52
    Posts
    6,388

    Default

    State: WA
    Dealer: Wood Bros Mazda
    Service interval: 60,000km
    Date: 15th February 2010
    Price: $349 supplied own oil
    Service rating: 10/10
    Value: 9/10
    Overall: 9/10

    Faults were identified with VVT actuator and Belt tensioner pulley - parts ordered, take back in on 22/2/10 to fix.

  15. #15
    Join Date
    Dec 2008
    Location
    Coorparoo, Brisbane
    Age
    43
    Posts
    3,771

    Default

    State: QLD
    Dealer: South City Mazda
    Service interval: 10,000km
    Date: 15 March 2010
    Price: $228
    Service rating: 9/10
    Value: 8/10
    Overall: 8.5/10

    An oil change was to be completed as part of the service. Was informed by the Service Manager, that he recommended RX-8 Oil be put in, as its 100% Mineral, and better for "wear in" under 10,000km (Vehicle has only 6,700km on the clock). Oil change was not done, and a follow up oil change was completed today.

    The Group Service Manager contacted me and appologised. I will give the opportunity for the next service 20,000km to be completed by them.

    Very impressed with the way he handled it. Thus, I've amended the service rating.
    Last edited by CharlieBrown; 17-03-2010 at 03:35 PM. Reason: SCM contacted and appologised
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  16. #16

    Default

    WA
    Melville Mazda
    Service interval: 20k
    Date: 26/8/09
    Price: $402.45
    Service rating: 7/10
    Value: 4/10
    Overall: 6/10

    note this was for the cx9. Old date too I know but it may help someone. Silver trims were replaced under wty . So expensive. $20 for oil disposal, sundry service products ( like is that for?)

  17. #17
    Join Date
    Jan 2009
    Location
    Lovin' driving on the F3 every day!!!! NOT
    Age
    56
    Posts
    219
    Blog Entries
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    Default

    Hi there here are the last couple of services I have had done:

    State: NSW
    Dealer: Central Coast Mazda
    Service interval: 60k
    Date: 25/06/09
    Price: $397.90
    Service rating: 9/10
    Value: 6/10
    Overall: 7.5/10


    State: NSW
    Dealer: Central Coast Mazda
    Service interval: 70k
    Date: 17/09/09
    Price: $283.00
    Service rating: 9/10
    Value: 6/10
    Overall: 7.5/10

    State: NSW
    Dealer: Central Coast Mazda
    Service interval: 80k
    Date: 23/02/10
    Price: $476.86
    Service rating: 9/10
    Value: 5/10
    Overall: 7/10

    WOW expensive???

    State: NSW
    Dealer: Central Coast Mazda
    Service interval: 90k
    Date: 17/05/10
    Price: $297.65
    Service rating: 9/10
    Value: 6/10
    Overall: 7.5/10


    Overall Central Coast MAZDA aren't too bad.

    Although under warranty they have replaced the rear shocks, #4 engine mount (@70923klm), Front RH and LH shocks, both front bump stops, NSF thrust bearing (@85515klm), and now the NSF spring (@90240klm) they have been chasing this knock in the front end for a while. Also they did take three goes at fixing my wife's 2009 MX5 with a gearbox leak.

    All up they could be a lot worse, but they definitely could do a lot better with their excess for their courtesy cars................... $2000, come on, that is just ridiculous. That's a good way of ensuring no-one wants to use that "service".

    P.S sorry Dan for not reading fully content of this thread before I posted before.
    Last edited by tigamica350; 25-05-2010 at 05:39 PM.
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  18. #18

    Default

    State: NSW
    Dealer: Eurocars Mazda
    Service interval: 10k
    Date: 17/06/10
    Price: $300.20 (including $22.25 for touch up paint)
    Service rating: 8/10
    Value: 4/10
    Overall: 6/10

  19. #19

    Default

    State:WA
    Dealer:Melville Mazda
    Service interval: 10k (6100 on clock but one year old)
    Date: 26/07/10
    Price: $287.00
    Service rating: 8/10
    Value: 5/10
    Overall: 7/10

    MPS3 this time. Was one of the better ones this morning, waited for it, read their paper, drank their cofee, used their internet and they took less time than originally planned. (1.5hrs) had a chat about the time interval for services (as I dont do many kms), they didnt wash it as thats what I requested, and also they didn't put their silly " your next service is due" sticker on my front window tint. The only thing I still struggle with is the actual costs. Came back in writing with 5000km interval serviccing at $179 (oil change) so damn expensive, need to learn it myself.Will be interesting to see what Parkland Mazdas new 26 bay workshop is like when it opens.

    BTW Parkland quoted $30 more for this same service.
    Last edited by PerthMPS; 26-07-2010 at 11:07 PM.
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  20. #20
    Join Date
    Mar 2010
    Location
    Sydney, NSW
    Posts
    1,233

    Default

    State: NSW
    Dealer: Eurocars Mazda
    Service interval: 5k
    Date: 10/08/10
    Price: $208.xx
    Service rating: 8/10
    Value: 7/10
    Overall: 8/10

    There was nothing wrong with the car, just took it in for filter and oil change. They topped up everything else etc and gave it a good clean as well which it needed.

    Courtesy bus to and from station is a major bonus as well imo, so yeah quite pleased. They are looking into the cruise problem about it disengaging itself as well.

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