Originally Posted by
mech81
Just replied to a survey request from Mazda Australia for my previous service and this is what I wrote:
I would like to thank service consultant Justan, at Garry Warren and Smith Mazda dealership for his wonderful and prompt service. Best service I've ever had from a Mazda dealership (other dealerships take note) - Justan listened well to my needs, said he would look specifically at my concerns with my MPS and at the end gave me a thorough explanation about what was done - he had even taken it on himself to test drive the car himself, on top of the technician test drive to make sure he knew what the problem was being described.
His overall demeanor and customer service is top notch and he is a valuable asset to whichever customer service centre he works in. He should be duly rewarded for his effort towards his role and I daresay that I would only bring my car to this dealership only when Justan is present
Great work Justan!!