Originally Posted by
EdgeAutosport.com
I didn't read through this whole thread but I get the idea. Here are a few things to remember about us asking for IDs.
1. We do it for YOUR protection. If someone was using your card online after hacking your bank's website and we asked for an ID, they didn't abide, and we canceled the order, wouldn't you applaud us?
2. We've been taken for THOUSANDS of dollars at once and many other small cases for credit card theft as have many other vendors. Unlike large corporations, we are a small business. I personally can't afford $3k orders to be charged back on us (and one time, they have).
3. All the information we're asking for is information you've already given to us. We're asking you to confirm it. If you're afraid to send a license copy online, then you should be afraid to purchase online. We use gmail for our email and we have intense firewall settings due to the nature of our business. It's pretty hard for someone to breach our network. On top of that, we don't host a single piece of information here. Everything is in the cloud for us.
4. We only require IDs for certain instances and only once for the customers that we do need it for. Typically, for purchases over a certain $ amount and purchases that are being shipped to a different shipping address than what the billing is. Both situations are for brand new customers only. Once we verify, we don't ever ask again.
We practice these rules because we have learned from experience. It is in our experience that someone that's unwilling to show an ID is usually someone that isn't worth allowing purchasing from our site. You mentioned our practices are "invasive" in an email. We have your address, phone, email, name, and what kind of car you drive now. You GAVE us this information without us asking. I can understand why there might be some frustration. However, I will not give up on this policy. 99% of people are fine with it. Some people even thank us. Believe it or not, we've had a forum member here in the states that is active on the forum, communicated with us about coupon codes, how to setup his car, told us to send him some stickers, etc. file a chargeback on us after using another person's card. I'll rephrase, the forum member was an active criminal that was going through the forum and defrauding as many companies as he could and he owned a Mazdaspeed 3.
This is why we do this. It's for you and us. It's not to make your life harder. It's to make everyone's life easier. To say our attempt to protect consumers is "shitty" is unreasonable IMO.
JP
All im doing is telling people what to expect (because EdgeAutosport failed to do so) - if you have an issue with people knowing the requirements before they pay - maybe the requirements aren't reasonable.
2005 6 MPS - Cobb AP - Auto tech HPFP internals - CorkSport RMM - 3inch ceramic coated downpipe - SRI - TIH - FMIC - Oil Catch Can - RayD tuned. 190kw@wheels, 410nm, 20psi.