Hi everyone, it's been a while since I posted
I recently purchased and had fitted a wheel and tyre package from a tyre retailer (I wont name names yet).
1. I paid for the package online, choosing a custom tyre option of Michelin PS3's at $500 extra. (225/40/R18)
2. I recieved call a few days later from them and the guy said he didn't have stock of the PS3's and it would likely take 6-8 weeks to get them in, he offered me a substitute Yokohama nvigor (223/40/R18) at the same price, but I noticed that they also sold Yokohama S-Drives and suggested I would be happy with those instead, he checked stock and said yes they have them and that would be fine. So as I understand at this stage I'm getting my wheels and Yokohama S-Drives, I didn't want to argue the price difference (which I'm pretty sure was in their favour) so just left it at that.
3. I arrange to have the wheels fitted yesterday, that went smoothly and they look cool (see attached pic)
4. It wasn't until this morning that I checked closely and noticed that the tyres are actually nvigor's and not s-drives so I send an email to the retailer immediately asking what went wrong.
5. They call me and give me some story about their actually being no stock of the s-drives and that they tried to contact me via email and phone on that same day (they didn't, not record of either) to arrange a substitute and when they couldn't reach me just shipped the wheels out with nvigor's, I argue that that's not good enough, I specifically said I did not want the nvigors, they substituted without my consent and I want s-drives, they argue that the nvigors are just as good and worth more anyway, blah blah blah, offer me a free wheel alignment and balance at any time within 6 months.
6. I sent another eloquent email stating that I would really rather have the product I paid for, they are refusing to budge and being quite aggressive and arrogant.
This brings us to today.
So, has anyone else had a similar experience, I've been bait and switched with a tyre place before and this smells awfully exactly like it and normally I would just shrug and meh and carry on but for some reason the attitude of this place has got me all red in the face. I probably would have let it rest if this guy wasn't such a prick about it but now I'm taking it as far as I can go.
I'd love to hear similar stories, or just "you're being a knob, stop it" or whatever you think, should i be happy with the nvigors, are they just as good (and worth as much as) the s-drives or PS3's?
I'm happy to name the name if you think it's important, but would rather not if I don't have to, it's a major well known chain, not some backyard mob.