Originally Posted by
LAK89
So had the car checked with a mechanic I'm confident with and the report came back with a blank page haha he did mention next service to flush the auto trans fluid but other than that he said the cars all good . Next step I guess try and get some money outta ultra tune I doubt I will however I will give them a piece of my mind
Don't lose your cool but do 'play the game'. Write letters, 1 page max, timeline included, copy of reports etc.
Format is usually along the lines of;
- What caused you to write (feel like your GF has been taken advantage of)
- What happened (mechanic gave you BS report)
- What action you took (Your suspicions verified by independent mechanic(s), but no work was done to the car, inspection only)
- What outcome you want (full refund and explanation of why this occurred), and by when (specify a date at noon)
- What action will be taken by UT
- What you will do next if no response/agreeable outcome reached by above date (take advice from CAWA and ACCC)
Be very specific, and dont waffle :-)
They'll be getting a piece of someones mind every second day like most businesses do, so that won't achieve much... a letter is much more powerful, it shows your serious enough to put considerable effort in to your complaint.
Have fun
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