> Hello XXXXX,
>
> I have just collected my vehicle and paid $615 to your company. On arriving home, I was disappointed to find that the splash guard wasnt fitted back correctly to my car. I would appreciate receiving the bolts back from you. (please see photos attached). I would like to know the reason why this happened and if the bolts have been lost by your staff, I would like them replaced urgently as I am without a car at the moment.
>
> I was also annoyed at the fact that no one called me to advise that extra work was being carried out with additional costs.
>
> I will be calling you tomorrow and hopefully this can be sorted out.
>
> Matthew
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