Originally Posted by
Caffeine Fiend
I'm personally moving away from Penfold Burwood. I've had two services there to date and they've been average at best at resolving some issues I had/have
- Squeaking driver's seat. Last service they sprayed WD40 EVERYWHERE. It took three days for the smell to dissipate, but the squeak was back five mins after leaving the service dept
- Rattle in the front plastic scuttle tray. Have brought this up with them on BOTH services. The first time they said they'd fixed it (which I can tell they hadn't even undone the scuttle tray). The second time, after I told them there was actually a Mazda TSB on this, they said they needed to order the kit in (fair enough) and that they would contact me. That was nearly two months ago
- Not updating ECU software. Last service, on the list, they said they checked for ECU updates and supposedly the car didn't need any. I know for a fact there has been at least one update released since my last service, which was the update for the cruise control cut-out issue. This was not done.
Have decided to give Garry and Warren Smith a go next service, as they're about 5mins away from where I work in Mulgrave.