Originally Posted by
wian
Hi - I hope for your sake it isnt the beginnings of a rooted transfer case like mine ! The noise will get progressively worse as time goes on . If the bearing fails on the main shaft in the transfer case, it will root all the compontentry in the case and it will shatter the teeth.
I finally got my one fixed ( $4000.00 and 3 months later ) $2k in parts from Mazda and $2k to take it out , put it back together etc Just absolutely ridiculous !!
Just a word of warning to all you guys with the 4WD mazda 6 MPS - Make sure you get the oil in the case checked every 10,000km, and replace it every 30,000 km minimum !!! Even though in the service schedule says it never has to be changed !!! YES - can you believe that - in their own manual it says it never has to be changed ! Stupid Idiots !
More Bad News - The gearbox specialist i had mine repaired at said the parts in the transfer case for the 6 MPS are under engineered. They should have been build stronger for the car in his opinion. Apparently they are having all sorts of issues with the transfer case overseas also....
As for Mazda customer service - I wrote a 4 page letter and the bastards didnt want to know me - They said because the car has done 150,000km its not their problem ., They wrote me a 1/2 page generic letter that didnt answer any of my questions that i put to them
Anyone know the details to contact customer complaints at Mazda Japan ? i feel like sending the letter to them as the bastards in australia couldnt care less !!!
Good Luck Guys and i pray it doesnt happen to your car.....
Well, after all that - we have a winner!
The car has been to the MAZDA dealer for the last 3 services (on distance rather than time as I drive high klms). All 3 I specifically identified the problem noise. Prior to the 3rd service I said it had to be engine mount, so I asked them to order one in as I was sure it would have to be replaced. The did the service and said there was nothing wrong with the engine mount I made them order.
I asked if they checked all the other engine, gearbox and transfer case mounts, to which I was told "They would have checked them all". So I left, expecting to be up for a gearbox and/or transfer case rebuild sooner rather than later.
1 month later I had the car in for 4 new tyres, and after fitting and balance, one of the fitters took the car for a lap around the block.
On his return, he lifted the bonnet and within 10 seconds said "Hey Boss, the engine mount on this is f**ked". Without removing any plastic or any tools other than a torch, he showed me the damaged & leaking mount under the battery.
Anyhoo, I told him about my wonderful experience with Mazda, and he spoke to a mate in Mazda to check if it could be claimed on warranty (unfortunately not - twas the other one that's been done a few times).
Turns out the tyre mob have a workshop as well.
I dropped the car in one morning, they inspected and also found the gearbox mount to be in 2 pieces (explains a lot). Ordered both parts (2 different dealers as no Brisbane dealer had both parts), fitted and finished by 4PM the same day. Legend!
It's like a new car. Gear shift was a bit stiff and rubbery initially, but it has worn in nicely now, and it now puts all the power to the ground without fuss, knock, whine, or other concerning noise.
Summary - that MAZDA dealer is NEVER seeing my car again, and NEVER selling me a car again.
The car will spend the rest of its days being serviced by the workshop attached to the tyre shop.
Although I am very tempted to name and shame the dealer, I will bite my tongue for the moment.
If however you are after tyres at a great price, with great service and a workshop that knows what they are doing, let me know.